Privacy Policy

This Privacy Policy describes how we collect, use, and disclose your information when you use our website Charchha.com and the services we offer (collectively, the “Service”).

Please read this Privacy Policy carefully before using the Service. By accessing or using the Service, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you may not access or use the Service.

1. Information We Collect

We collect several types of information when you use the Service:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and billing address. We collect this information when you create an account, place an order, or contact our customer service team.
• Non-Personal Information: This includes information that cannot be used to identify you, such as your browsing history, IP address, device type, and operating system. We collect this information automatically when you use the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and fulfill your requests.
• To send you important information about your orders, including order confirmations, shipping confirmations, and receipts.
• To provide you with customer service and support.
• To personalize your experience on the Service, such as recommending products that you might be interested in.
• To improve the Service, including by analyzing how you use the Service.
• To send you marketing communications, such as newsletters and promotional offers (with your consent).
• To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your information with third-party service providers who help us operate the Service, such as payment processors, shipping companies, and marketing agencies. These third-party service providers are only authorized to use your information for the purpose of providing services to us.

We may also share your information with law enforcement agencies or other government officials if we are required to do so by law.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

5. Cookies

We use cookies on the Service. Cookies are small files that are stored on your device when you visit a website. They are used to store information about your preferences and activity on the website.

You can opt out of receiving cookies by changing the settings on your internet browser. However, please note that if you do this, you may not be able to use all of the features of the Service.

6. Children’s Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

7. Your Rights

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to request that we erase your personal information
• The right to restrict the processing of your personal information
• The right to object to the processing of your personal information
• The right to data portability

You can exercise these rights by contacting us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].